Hi, Welcome to Knuffel Stuff. Please take a look at my shop and also join me for more information on my facebook page at www.facebook.com/knuffelstuff or ww.knuffelstuff.net
Please let me know if you have any questions reguarding Knuffel stuff. I am open to any questions or concerns.
Custom items take about 2-4 weeks to get completed after I receive payment.
All shipping will go through Canada post.
Buyer is responsible for contacting the correct office for missing or damaged items. If you need a confirmation or tracking number for your item please contact me and I will try to help out as much as possible.
Refunds are not accepted on custom orders. If there is a problem with your order I will try to work with you for a solution. Cost of return is the responsibility of the buyer. Please understand that errors do happen and I try my best to supply you with my best product possible.
Please make sure spelling is correct on embroidery information when purchasing. Fixing errors will result in a extra charge.
I will keep in contact with you during the process of completing your order and supply you with a photo to be approved before shipping.
Please email me for custom orders, embroidery designs, wholesale orders or any other questions. thanks